Items at regular price can be exchanged within 7 days of purchase, for another item or store credit. We do not offer refunds.

Items on sale are final sale and cannot be exchanged under any circumstance.

Online Shop Return Policy

All items bought online are final sale cannot be refunded. We offer exchanges within 7 days of receiving your order at home or receiving notice that your order is ready to be picked up at our Plateau shop. As a small business, we unfortunately cannot cover shipping fees for exchanges.

This policy applies to vintage, Studio Citizen & artist items at regular price.

Items on sales are final sale and cannot be returned or exchanged under any circumstance.

For further questions, please contact us at [email protected]

Cancellation Policy

You may request a cancellation of your online order within 24 hours of purchase by sending us an email at [email protected]

Please note that we ship out orders on Mondays and Thursdays, orders that have shipped cannot be cancelled.

Lost packages

If you do not receive your order please contact us at [email protected], we will try our best to assist you. If the package cannot be located, you will receive a refund, however shipping fees are non-refundable.

Important notice

Please note that every item listed online is also available to try-on & buy at our Plateau boutique, located at 4059 Saint-Laurent Blvd, Montreal, Quebec H2W 1Y7.

We are doing our best to continuously update the online inventory as items sell in-store! However, in the event of a double sale, priority will be given to the customer in-store and you will receive a refund if we cannot fulfill your online order.